Full legal terms governing access to and use of the PakDoodhWala platform.
Effective Date: From the Date of Project launched.
These Terms & Conditions (“Terms”) govern access to and use of the PakDoodhWala Multi-Tenant Business Cloud ERP SaaS Platform (“Platform”), operated by PakDoodhWala (“PakDoodhWala,” “we,” “us,” or “our”). By registering for, accessing, or using the Platform, you agree to these Terms.
1. Platform & Services
PakDoodhWala provides cloud-based business management and ERP SaaS services for fresh milk, dairy, FMCG distribution, and franchise-based businesses. Services may include franchise management, products, inventory, customers, orders, sales, deliveries, riders, payments, subscriptions, dashboards, reporting, and related integrations.
We may introduce, modify, suspend, or discontinue features where reasonably necessary to improve, maintain, or secure the Platform.
2. Accounts & Eligibility
Franchises and authorized users must provide accurate and complete registration information and keep account details updated.
Users are responsible for maintaining the confidentiality of their login credentials and for activities performed through their accounts. Unauthorized access or suspected security incidents must be reported promptly.
PakDoodhWala may suspend or restrict accounts involved in fraud, abuse, security violations, unlawful activity, or material breaches of these Terms.
3. Multi-Tenant Use & Data
Each franchise operates within its own logical tenant environment. Users may access only the information and functions authorized for their tenant and assigned role.
Franchises remain responsible for the accuracy, legality, and authorization of business and customer information entered into the Platform.
PakDoodhWala will use reasonable measures to maintain tenant separation and protect Platform data.
4. Franchise Responsibility for Products, SOPs & Local Compliance
The Franchise Owner is solely and independently responsible for all fresh milk, dairy products, FMCG products, and other physical goods sourced, stored, processed, packaged, transported, delivered, marketed, or sold through its franchise business.
The Franchise Owner shall be fully responsible for the quality, freshness, safety, hygiene, authenticity, storage, handling, packaging, labeling, transportation, delivery, shelf life, and lawful sale of all such products and shall ensure that all products comply with applicable laws, standards, licenses, permits, and regulatory requirements.
The Franchise Owner shall independently establish, implement, maintain, and regularly update all Standard Operating Procedures (SOPs) applicable to its franchise operations, including SOPs required or imposed by the relevant local authorities at Tehsil and District level, as well as any other competent regulatory or governmental authority having jurisdiction over the franchise.
The Franchise Owner is responsible for obtaining and maintaining all required licenses, registrations, approvals, certificates, permits, inspections, food-safety approvals, hygiene requirements, and other regulatory authorizations applicable to its business and products.
PakDoodhWala is a technology and SaaS provider only. PakDoodhWala does not manufacture, produce, process, inspect, certify, approve, test, store, transport, or independently verify the quality, freshness, safety, authenticity, legality, or regulatory compliance of products supplied or sold by a Franchise Owner.
Accordingly, any product-quality complaint, food-safety issue, contamination, spoilage, expired or substandard product, improper storage or handling, regulatory violation, product recall, customer claim, penalty, loss, or liability arising from the Franchise Owner’s products or physical business operations shall remain the responsibility of the relevant Franchise Owner, to the extent permitted by applicable law.
The Franchise Owner shall cooperate with customers, PakDoodhWala, and competent authorities in connection with any product-related complaint, inspection, investigation, recall, or regulatory matter.
Nothing in these Terms transfers or limits any responsibility that cannot legally be transferred or excluded under applicable law.
5. Vendor Responsibility
Any Vendor supplying products to the Franchise Owner retains legal responsibility for the quality, safety, and regulatory compliance of the products it supplies, to the extent provided under applicable law. The Franchise Owner and Vendor shall be responsible for the safety and compliance of the products at their respective stages of the supply chain.
6. Subscription & Fees
Access to paid features requires an active subscription according to the selected plan and applicable pricing.
Subscription fees, billing periods, included features, usage limits, and applicable taxes will be communicated through the Platform or applicable commercial agreement.
We may change pricing or plan features with reasonable notice. Continued use after a pricing change becomes effective constitutes acceptance of the revised charges, subject to applicable law and contractual commitments.
7. Payments & Transactions
The Platform may integrate with third-party payment gateways and financial service providers.
Users authorize applicable payment transactions for legitimate purchases, subscriptions, and services. Payment processing may be subject to the terms and privacy policies of the relevant payment provider.
PakDoodhWala may maintain transaction, commission, reconciliation, and settlement records for operational, financial, security, and compliance purposes.
8. Acceptable Use
Users must not:
- Use the Platform for unlawful or fraudulent activities.
- Attempt unauthorized access to another tenant or account.
- Interfere with Platform security or availability.
- Upload malicious code or harmful content.
- Misuse APIs, authentication systems, or infrastructure.
- Copy, resell, reverse engineer, or exploit the Platform without authorization.
- Use the Platform in violation of applicable law.
9. Intellectual Property
The Platform, software, interface, designs, trademarks, documentation, content, and underlying technology are owned by or licensed to PakDoodhWala and are protected by applicable intellectual-property laws.
A subscription grants a limited, non-exclusive, non-transferable right to use the Platform during the applicable subscription period. It does not transfer ownership of the Platform or its underlying technology.
Franchises retain ownership of their legitimate business data.
10. Availability & Third-Party Services
We aim to provide reliable and secure services but do not guarantee uninterrupted or error-free availability.
The Platform may depend on third-party hosting, payment gateways, communication providers, internet services, APIs, or other external systems. PakDoodhWala is not responsible for outages or failures caused by independent third parties beyond our reasonable control.
11. Suspension & Termination
A subscription or account may be suspended or terminated for non-payment, misuse, security violations, unlawful activity, or material breach of these Terms.
Upon termination, access to the relevant tenant environment may be disabled. Data handling following termination will be subject to applicable agreements, retention requirements, and our Privacy Policy.
12. Limitation of Liability
To the extent permitted by applicable law, PakDoodhWala will not be liable for indirect, incidental, special, consequential, or business-interruption losses arising from use or inability to use the Platform.
Product and Franchise/Vendor Operations Disclaimer: PakDoodhWala does not assume responsibility for the manufacture, sourcing, quality, freshness, safety, storage, handling, transportation, delivery, or sale of products offered by an independent Franchise Owner/Vendor. Responsibility for such products and for compliance with applicable franchise-level operational, food-safety, hygiene, licensing, and local-authority requirements remains with the relevant Franchise Owner/Vendor, to the extent permitted by applicable law.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
13. Changes to These Terms
We may update these Terms to reflect changes in the Platform, business model, technology, or legal requirements. Updated Terms will be published with an effective date. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms to the extent permitted by law.
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